Ivanti Neurons for ITSM (Formerly Service Manager)

How to buy

Confirmed paths come from GSA and the FedRAMP record; searches are places to look.

Confirmed buying paths

• Vendor directGovernment sales page from the FedRAMP record
  Visit →

Other places to check

• AWS MarketplaceExact listing not yet verified by FedCatalog · Search listings; GovCloud (US) availability is shown on each listing
  Search AWS Marketplace →
• Azure MarketplaceExact listing not yet verified by FedCatalog · Search listings; Azure Government editions are listed separately
  Search Azure Marketplace →
• Google Cloud MarketplaceExact listing not yet verified by FedCatalog · Search listings
  Search Google Cloud Marketplace →
• Oracle Cloud MarketplaceExact listing not yet verified by FedCatalog · Browse listings
  Open Oracle Cloud Marketplace →
• GSA eLibraryExact listing not yet verified by FedCatalog · MAS contract holders that list the vendor
  Search GSA eLibrary →
• GSA AdvantageExact listing not yet verified by FedCatalog · Products and prices on GSA schedules
  Search GSA Advantage →
• NASA SEWPExact listing not yet verified by FedCatalog · Provider and contract-holder lookup
  Open NASA SEWP →

✓ verified by FedCatalog · ○ vendor-supplied and reviewed · searches are places to look, not matches. FedCatalog shows what it can verify and labels what it can’t. Sell this to government? Send exact marketplace, GSA or SEWP listings to mark@fedcatalog.com.

FedRAMP Marketplace listing ↗ · Section 508 ACR Repository ↗ · SAM.gov ↗

Government footprint

3 agencies have an authorization or reuse on record for this offering.

What it does

Ivanti Service Manager, powered by HEAT, helps IT teams meet today's government and user demands for effective service delivery and support. The solution, with workflow automation, mobile and integrated Voice support, enables IT teams to quickly deploy and configure a world-class service management solution. Cloud deployment is available from FedRAMP compliant AWS data centers in North America. Service Manager is designed to be the central point of contact between users, employees and the IT organization. It offers first and second line support to users, where incidents, problems or inaccuracies in IT systems are reported. The solution can also be an important source of management informatio

Authorization details

• Offering
  Ivanti Neurons for ITSM (Formerly Service Manager)FedRAMP ID FR1816364586
• Status
  FedRAMP AuthorizedAgency authorization path · authorized Nov 19, 2019 · FedRAMP Ready Sep 5, 2018
• FedRAMP impact level
  ModerateAuthorized against the FedRAMP Moderate baseline, the most common one.
• Deployment
  Public CloudSaaS
• Runs on
  AWS · AzureFrom FedRAMP leveraged-system relationships.
• Assessor (3PAO)
  Deloitte & Touche LLP
• Leveraged by
  2 other offeringsFedRAMP offerings built on this one
• Data as of
  Oct 7, 2026FedRAMP Marketplace, refreshed daily

An authorization belongs to this specific offering and boundary; the vendor’s other offerings are listed separately. Source: FedRAMP Marketplace · refreshed Oct 7, 2026.

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