Zendesk Customer Support and Help Desk Platform

Zendesk

Zendesk is a cloud-based customer service platform, designed for companies that want to build customer relationships that are more meaningful, personal, and productive.

AuthorizedLI-SaaS5 federal agency authorizations

Visit government offering How to buy

FedRAMPAuthorizedAgency path · May 14, 2020

ImpactLI-SaaSPublic Cloud

Runs onAWS · Google CloudFedRAMP record

Agency authorizations5Leveraged by 34 offerings

Source: FedRAMP Marketplace · refreshed Sep 12, 2026 · How the data works

How to buy

Confirmed paths come from GSA and the FedRAMP record; searches are places to look.

Confirmed buying paths

Vendor directGovernment sales page from the FedRAMP record
Visit →

Other places to check

AWS MarketplaceExact listing not yet verified by FedCatalog · Search listings; GovCloud (US) availability is shown on each listing
Search AWS Marketplace →
Azure MarketplaceExact listing not yet verified by FedCatalog · Search listings; Azure Government editions are listed separately
Search Azure Marketplace →
Google Cloud MarketplaceExact listing not yet verified by FedCatalog · Search listings
Search Google Cloud Marketplace →
Oracle Cloud MarketplaceExact listing not yet verified by FedCatalog · Browse listings
Open Oracle Cloud Marketplace →
GSA eLibraryExact listing not yet verified by FedCatalog · MAS contract holders that list the vendor
Search GSA eLibrary →
GSA AdvantageExact listing not yet verified by FedCatalog · Products and prices on GSA schedules
Search GSA Advantage →
NASA SEWPExact listing not yet verified by FedCatalog · Provider and contract-holder lookup
Open NASA SEWP →

✓ verified by FedCatalog · ○ vendor-supplied and reviewed · searches are places to look, not matches. FedCatalog shows what it can verify and labels what it can’t. Sell this to government? Send exact marketplace, GSA or SEWP listings to mark@fedcatalog.com.

FedRAMP Marketplace listing ↗ · Section 508 ACR Repository ↗ · SAM.gov ↗

Government footprint

5 agencies have an authorization or reuse on record for this offering.

Department of the Interior Federal Communications Commission Federal Reserve System General Services Administration United States Geological Survey

What it does

Zendesk is a cloud-based customer service platform, designed for companies that want to build customer relationships that are more meaningful, personal, and productive. Zendesk strives to bring businesses and customers closer together by enabling companies to provide great support and mature with self-service and proac

Authorization details

Offering: Zendesk Customer Support and Help Desk PlatformFedRAMP ID FR1821856903
Status: FedRAMP AuthorizedAgency authorization path · authorized May 14, 2020
Impact level: LI-SaaSLow-impact SaaS: tailored baseline for low-risk SaaS that does not store PII beyond login
Deployment: Public CloudSaaS
Runs on: AWS · Google CloudFrom FedRAMP leveraged-system relationships.
Assessor (3PAO): Schellman Compliance, LLC
Leveraged by: 34 other offeringsFedRAMP offerings built on this one
Data as of: Sep 12, 2026FedRAMP Marketplace, refreshed daily

An authorization belongs to this specific offering and boundary; the vendor’s other offerings are listed separately. Source: FedRAMP Marketplace · refreshed Sep 12, 2026.