Maximus Intelligent Virtual Assistant (MIVA) (formerly MIA)

How to buy

Confirmed paths come from GSA and the FedRAMP record; searches are places to look.

Confirmed buying paths

• Vendor directGovernment sales page from the FedRAMP record
  Visit →

Other places to check

• AWS MarketplaceExact listing not yet verified by FedCatalog · Search listings; GovCloud (US) availability is shown on each listing
  Search AWS Marketplace →
• Azure MarketplaceExact listing not yet verified by FedCatalog · Search listings; Azure Government editions are listed separately
  Search Azure Marketplace →
• Google Cloud MarketplaceExact listing not yet verified by FedCatalog · Search listings
  Search Google Cloud Marketplace →
• Oracle Cloud MarketplaceExact listing not yet verified by FedCatalog · Browse listings
  Open Oracle Cloud Marketplace →
• GSA eLibraryExact listing not yet verified by FedCatalog · MAS contract holders that list the vendor
  Search GSA eLibrary →
• GSA AdvantageExact listing not yet verified by FedCatalog · Products and prices on GSA schedules
  Search GSA Advantage →
• NASA SEWPExact listing not yet verified by FedCatalog · Provider and contract-holder lookup
  Open NASA SEWP →

✓ verified by FedCatalog · ○ vendor-supplied and reviewed · searches are places to look, not matches. FedCatalog shows what it can verify and labels what it can’t. Sell this to government? Send exact marketplace, GSA or SEWP listings to mark@fedcatalog.com.

FedRAMP Marketplace listing ↗ · Section 508 ACR Repository ↗ · SAM.gov ↗

Government footprint

3 agencies have an authorization or reuse on record for this offering.

What it does

The Maximus Intelligent Virtual Assistant (MIVA) is a turn-key FedRAMP-authorized SaaS solution that replaces traditional touchtone and directed dialog speech IVRs at the front-end of contact centers. MIVA uses a combination of artificial intelligence (AI) and human understanding to interact conversationally with callers. MIVA applications are built to support government-specific requirements, including status updates for applications and accounts, call routing, and FAQs. Callers can receive self-service information via voice, email, and text messages. MIVA integrates will all major call routing and telephony systems, and major carrier networks.

Authorization details

• Offering
  Maximus Intelligent Virtual Assistant (MIVA) (formerly MIA)FedRAMP ID FR1728351539
• Status
  FedRAMP AuthorizedAgency authorization path · authorized Apr 9, 2019 · FedRAMP Ready Dec 1, 2017
• FedRAMP impact level
  ModerateAuthorized against the FedRAMP Moderate baseline, the most common one.
• Deployment
  Government Community CloudSaaS
• Runs on
  AWSFrom FedRAMP leveraged-system relationships.
• Assessor (3PAO)
  Coalfire Systems, Inc.
• Leveraged by
  1 other offeringsFedRAMP offerings built on this one
• Government sales
  MIVAInfoSec@maximus.comContact published on the FedRAMP listing
• Data as of
  Oct 7, 2026FedRAMP Marketplace, refreshed daily

An authorization belongs to this specific offering and boundary; the vendor’s other offerings are listed separately. Source: FedRAMP Marketplace · refreshed Oct 7, 2026.

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