Genesys Cloud CX

Genesys

AuthorizedModerate14 federal agency authorizations

Visit government offering How to buy

FedRAMPAuthorizedAgency path · Jun 26, 2023 ⓘ

FedRAMP impact levelModeratePublic Cloud

Runs onAWSFedRAMP record

Agency authorizations14ATO or reuse on record ⓘ

Source: FedRAMP Marketplace · refreshed Oct 7, 2026 · How the data works

How to buy

Confirmed paths come from GSA and the FedRAMP record; searches are places to look.

Confirmed buying paths

Vendor directGovernment sales page from the FedRAMP record
Visit →

Other places to check

AWS MarketplaceExact listing not yet verified by FedCatalog · Search listings; GovCloud (US) availability is shown on each listing
Search AWS Marketplace →
Azure MarketplaceExact listing not yet verified by FedCatalog · Search listings; Azure Government editions are listed separately
Search Azure Marketplace →
Google Cloud MarketplaceExact listing not yet verified by FedCatalog · Search listings
Search Google Cloud Marketplace →
Oracle Cloud MarketplaceExact listing not yet verified by FedCatalog · Browse listings
Open Oracle Cloud Marketplace →
GSA eLibraryExact listing not yet verified by FedCatalog · MAS contract holders that list the vendor
Search GSA eLibrary →
GSA AdvantageExact listing not yet verified by FedCatalog · Products and prices on GSA schedules
Search GSA Advantage →
NASA SEWPExact listing not yet verified by FedCatalog · Provider and contract-holder lookup
Open NASA SEWP →

✓ verified by FedCatalog · ○ vendor-supplied and reviewed · searches are places to look, not matches. FedCatalog shows what it can verify and labels what it can’t. Sell this to government? Send exact marketplace, GSA or SEWP listings to mark@fedcatalog.com.

FedRAMP Marketplace listing ↗ · Section 508 ACR Repository ↗ · SAM.gov ↗

Government footprint

14 agencies have an authorization or reuse on record for this offering.

Administration for Children & Families Centers for Disease Control and Prevention Centers for Medicare & Medicaid Services Department of Labor Department of Veterans Affairs Department of the Navy Environmental Protection Agency Federal Deposit Insurance Corporation Federal Emergency Management Agency Federal Student Aid Food and Drug Administration General Services Administration Small Business Administration United States Patent and Trademark Office

What it does

Genesys Cloud™ is an AI-powered experience orchestration platform with a full suite of omnichannel contact center capabilities, built-in workforce engagement management (WEM) and artificial intelligence (AI). It is available to the public, federal, state, local, and tribal governments, as well as research institutions, federal contractors and government contractors. Features and capabilities include: All-in-One open platform - Genesys Cloud is a multi-tenant SaaS offering with a comprehensive set of native Contact Center-as-a-Service (CCaaS) product capabilities built on a single platform — running on Amazon Web Services (AWS). Native AI - Genesys Cloud has built-in conversational and predic

Artificial Intelligence (AI)Collaboration Communication Contact Center Customer Relations Management (CRM)Customer Service

Authorization details

Offering: Genesys Cloud CXFedRAMP ID FR2131766015
Status: FedRAMP AuthorizedAgency authorization path · authorized Jun 26, 2023
FedRAMP impact level: ModerateAuthorized against the FedRAMP Moderate baseline, the most common one.
Deployment: Public CloudSaaS
Runs on: AWSFrom FedRAMP leveraged-system relationships.
Assessor (3PAO): Coalfire Systems, Inc.
Government sales: PublicSectorSales@genesys.comContact published on the FedRAMP listing
Data as of: Oct 7, 2026FedRAMP Marketplace, refreshed daily

An authorization belongs to this specific offering and boundary; the vendor’s other offerings are listed separately. Source: FedRAMP Marketplace · refreshed Oct 7, 2026.