Cloud Contact Center
Lumen Cloud Contact Center provides enterprise-grade contact center services in a secure cloud-based Contact Center-as-a-Service (CCaaS) solution with a predictable operational expense (OpEx) consumption model.
Source: FedRAMP Marketplace · refreshed Sep 12, 2026 · How the data works
How to buy
Confirmed paths come from GSA and the FedRAMP record; searches are places to look.
Confirmed buying paths
- Vendor directGovernment sales page from the FedRAMP recordVisit →
Other places to check
- AWS MarketplaceExact listing not yet verified by FedCatalog · Search listings; GovCloud (US) availability is shown on each listingSearch AWS Marketplace →
- Azure MarketplaceExact listing not yet verified by FedCatalog · Search listings; Azure Government editions are listed separatelySearch Azure Marketplace →
- Google Cloud MarketplaceExact listing not yet verified by FedCatalog · Search listingsSearch Google Cloud Marketplace →
- Oracle Cloud MarketplaceExact listing not yet verified by FedCatalog · Browse listingsOpen Oracle Cloud Marketplace →
- GSA eLibraryExact listing not yet verified by FedCatalog · MAS contract holders that list the vendorSearch GSA eLibrary →
- GSA AdvantageExact listing not yet verified by FedCatalog · Products and prices on GSA schedulesSearch GSA Advantage →
- NASA SEWPExact listing not yet verified by FedCatalog · Provider and contract-holder lookupOpen NASA SEWP →
✓ verified by FedCatalog · ○ vendor-supplied and reviewed · searches are places to look, not matches. FedCatalog shows what it can verify and labels what it can’t. Sell this to government? Send exact marketplace, GSA or SEWP listings to mark@fedcatalog.com.
FedRAMP Marketplace listing ↗ · Section 508 ACR Repository ↗ · SAM.gov ↗
Government footprint
1 agency has an authorization or reuse on record for this offering.
What it does
Lumen Cloud Contact Center provides enterprise-grade contact center services in a secure cloud-based Contact Center-as-a-Service (CCaaS) solution with a predictable operational expense (OpEx) consumption model. The Lumen Cloud Contact Center solution is designed to meet the unique needs of federal agencies, combining a
Authorization details
- Offering
- Cloud Contact CenterFedRAMP ID FR2229642430
- Status
- FedRAMP AuthorizedAgency authorization path · authorized Apr 30, 2025
- Impact level
- ModerateLoss would have serious effect; the most common baseline
- Deployment
- Public CloudSaaS
- Runs on
- AWSFrom FedRAMP leveraged-system relationships.
- Assessor (3PAO)
- Schellman Compliance, LLC
- Government sales
- LumenCCCSales@lumen.comContact published on the FedRAMP listing
- Data as of
- Sep 12, 2026FedRAMP Marketplace, refreshed daily
An authorization belongs to this specific offering and boundary; the vendor’s other offerings are listed separately. Source: FedRAMP Marketplace · refreshed Sep 12, 2026.