Cloud Contact Center

How to buy

Confirmed paths come from GSA and the FedRAMP record; searches are places to look.

Confirmed buying paths

• Vendor directGovernment sales page from the FedRAMP record
  Visit →

Other places to check

• AWS MarketplaceExact listing not yet verified by FedCatalog · Search listings; GovCloud (US) availability is shown on each listing
  Search AWS Marketplace →
• Azure MarketplaceExact listing not yet verified by FedCatalog · Search listings; Azure Government editions are listed separately
  Search Azure Marketplace →
• Google Cloud MarketplaceExact listing not yet verified by FedCatalog · Search listings
  Search Google Cloud Marketplace →
• Oracle Cloud MarketplaceExact listing not yet verified by FedCatalog · Browse listings
  Open Oracle Cloud Marketplace →
• GSA eLibraryExact listing not yet verified by FedCatalog · MAS contract holders that list the vendor
  Search GSA eLibrary →
• GSA AdvantageExact listing not yet verified by FedCatalog · Products and prices on GSA schedules
  Search GSA Advantage →
• NASA SEWPExact listing not yet verified by FedCatalog · Provider and contract-holder lookup
  Open NASA SEWP →

✓ verified by FedCatalog · ○ vendor-supplied and reviewed · searches are places to look, not matches. FedCatalog shows what it can verify and labels what it can’t. Sell this to government? Send exact marketplace, GSA or SEWP listings to mark@fedcatalog.com.

FedRAMP Marketplace listing ↗ · Section 508 ACR Repository ↗ · SAM.gov ↗

Government footprint

1 agency has an authorization or reuse on record for this offering.

What it does

Lumen Cloud Contact Center provides enterprise-grade contact center services in a secure cloud-based Contact Center-as-a-Service (CCaaS) solution with a predictable operational expense (OpEx) consumption model. The Lumen Cloud Contact Center solution is designed to meet the unique needs of federal agencies, combining a customizable feature set with deep industry expertise and proven best practices, in a turnkey cloud contact center. The Lumen Cloud Contact Center solution unifies customer and agent interactions across channels, delivering a dynamic, personalized digital experience with real-time engagement, cloud-grade reliability, and ability to scale, with over two decades of demonstrated

Authorization details

• Offering
  Cloud Contact CenterFedRAMP ID FR2229642430
• Status
  FedRAMP AuthorizedAgency authorization path · authorized Apr 30, 2025
• FedRAMP impact level
  ModerateAuthorized against the FedRAMP Moderate baseline, the most common one.
• Deployment
  Public CloudSaaS
• Runs on
  AWSFrom FedRAMP leveraged-system relationships.
• Assessor (3PAO)
  Schellman Compliance, LLC
• Government sales
  LumenCCCSales@lumen.comContact published on the FedRAMP listing
• Data as of
  Oct 7, 2026FedRAMP Marketplace, refreshed daily

An authorization belongs to this specific offering and boundary; the vendor’s other offerings are listed separately. Source: FedRAMP Marketplace · refreshed Oct 7, 2026.

Similar software