eGain Suite

eGain

eGain Suite is delivered as a SaaS offering using a multi-tenant Government Only cloud computing environment.

AuthorizedModerate2 federal agency authorizations

Visit government offering How to buy

FedRAMPAuthorizedAgency path · Dec 15, 2021 ⓘ

FedRAMP impact levelModerateGovernment Community Cloud

Runs onAWS GovCloud · Azure GovernmentFedRAMP record

Agency authorizations2ATO or reuse on record ⓘ

Source: FedRAMP Marketplace · refreshed Oct 7, 2026 · How the data works

How to buy

Confirmed paths come from GSA and the FedRAMP record; searches are places to look.

Confirmed buying paths

Vendor directGovernment sales page from the FedRAMP record
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Other places to check

AWS MarketplaceExact listing not yet verified by FedCatalog · Search listings; GovCloud (US) availability is shown on each listing
Search AWS Marketplace →
Azure MarketplaceExact listing not yet verified by FedCatalog · Search listings; Azure Government editions are listed separately
Search Azure Marketplace →
Google Cloud MarketplaceExact listing not yet verified by FedCatalog · Search listings
Search Google Cloud Marketplace →
Oracle Cloud MarketplaceExact listing not yet verified by FedCatalog · Browse listings
Open Oracle Cloud Marketplace →
GSA eLibraryExact listing not yet verified by FedCatalog · MAS contract holders that list the vendor
Search GSA eLibrary →
GSA AdvantageExact listing not yet verified by FedCatalog · Products and prices on GSA schedules
Search GSA Advantage →
NASA SEWPExact listing not yet verified by FedCatalog · Provider and contract-holder lookup
Open NASA SEWP →

✓ verified by FedCatalog · ○ vendor-supplied and reviewed · searches are places to look, not matches. FedCatalog shows what it can verify and labels what it can’t. Sell this to government? Send exact marketplace, GSA or SEWP listings to mark@fedcatalog.com.

FedRAMP Marketplace listing ↗ · Section 508 ACR Repository ↗ · SAM.gov ↗

Government footprint

2 agencies have an authorization or reuse on record for this offering.

Department of Veterans Affairs Internal Revenue Service

What it does

eGain Suite is delivered as a SaaS offering using a multi-tenant Government Only cloud computing environment. It is available to federal, state, local, and tribal governments, as well as research institutions, federal contractors, government contractors. The eGain Suite includes the following applications: • eGain Chat is a real-time chat assistance to website visitors. • eGain Cobrowse allows agents to provide real-time assistance to customers. Agent can share and co-navigate HTML and JavaScript content via web browser with a customer to provide support. • eGain CallTrack is a case management solution for the resolution of customer issues with call taking, logging, and tracking capability.

Analytics Artificial Intelligence (AI)Collaboration Communication Contact Center Content Management System (CMS)Customer Relations Management (CRM)Customer Service

Authorization details

Offering: eGain SuiteFedRAMP ID FR2023601671
Status: FedRAMP AuthorizedAgency authorization path · authorized Dec 15, 2021
FedRAMP impact level: ModerateAuthorized against the FedRAMP Moderate baseline, the most common one.
Deployment: Government Community CloudSaaS
Runs on: AWS GovCloud · Azure GovernmentFrom FedRAMP leveraged-system relationships.
Assessor (3PAO): Emagine IT
Government sales: marketingteam@egain.comContact published on the FedRAMP listing
Data as of: Oct 7, 2026FedRAMP Marketplace, refreshed daily

An authorization belongs to this specific offering and boundary; the vendor’s other offerings are listed separately. Source: FedRAMP Marketplace · refreshed Oct 7, 2026.