NiCE CXone

NICE CXone

NiCE CXone is a FedRAMP Moderate cloud contact center platform that empowers U.S.

AuthorizedModerate12 federal agency authorizations

Visit government offering How to buy

FedRAMPAuthorizedAgency path · Apr 9, 2018 ⓘ

FedRAMP impact levelModeratePublic Cloud

Runs onAWSFedRAMP record

Agency authorizations12Leveraged by 1 offerings ⓘ

Source: FedRAMP Marketplace · refreshed Oct 7, 2026 · How the data works

How to buy

Confirmed paths come from GSA and the FedRAMP record; searches are places to look.

Confirmed buying paths

Vendor directGovernment sales page from the FedRAMP record
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Other places to check

AWS MarketplaceExact listing not yet verified by FedCatalog · Search listings; GovCloud (US) availability is shown on each listing
Search AWS Marketplace →
Azure MarketplaceExact listing not yet verified by FedCatalog · Search listings; Azure Government editions are listed separately
Search Azure Marketplace →
Google Cloud MarketplaceExact listing not yet verified by FedCatalog · Search listings
Search Google Cloud Marketplace →
Oracle Cloud MarketplaceExact listing not yet verified by FedCatalog · Browse listings
Open Oracle Cloud Marketplace →
GSA eLibraryExact listing not yet verified by FedCatalog · MAS contract holders that list the vendor
Search GSA eLibrary →
GSA AdvantageExact listing not yet verified by FedCatalog · Products and prices on GSA schedules
Search GSA Advantage →
NASA SEWPExact listing not yet verified by FedCatalog · Provider and contract-holder lookup
Open NASA SEWP →

✓ verified by FedCatalog · ○ vendor-supplied and reviewed · searches are places to look, not matches. FedCatalog shows what it can verify and labels what it can’t. Sell this to government? Send exact marketplace, GSA or SEWP listings to mark@fedcatalog.com.

FedRAMP Marketplace listing ↗ · Section 508 ACR Repository ↗ · SAM.gov ↗

Government footprint

12 agencies have an authorization or reuse on record for this offering.

Centers for Disease Control and Prevention Department of Commerce Department of Health and Human Services Department of State Federal Reserve System Federal Retirement Thrift Investment Board Federal Trade Commission Health Resources and Services Administration Internal Revenue Service National Credit Union Administration Office of Personnel Management United States Army

What it does

NiCE CXone is a FedRAMP Moderate cloud contact center platform that empowers U.S. federal, state, local, and tribal governments, research institutions, and contractors to deliver modern, secure, and citizen-centric service experiences. By unifying omnichannel engagement, AI, analytics, and workforce optimization, it helps agencies improve responsiveness, efficiency, and trust. Key Capabilities: Unified Citizen Engagement Platform Streamline operations with a single platform that combines advanced routing, centralized administration, and compliant recording. Visual scripting tools reduce IT dependency, enabling faster deployment of IVR and routing flows. AI-Enhanced Service Delivery Boost eff

Analytics Communication Contact Center Customer Relations Management (CRM)Customer Service

Authorization details

Offering: NiCE CXoneFedRAMP ID FR1704655535
Status: FedRAMP AuthorizedAgency authorization path · authorized Apr 9, 2018
FedRAMP impact level: ModerateAuthorized against the FedRAMP Moderate baseline, the most common one.
Deployment: Public CloudSaaS
Runs on: AWSFrom FedRAMP leveraged-system relationships.
Assessor (3PAO): A-LIGN Compliance and Security, Inc. dba A-LIGN
Leveraged by: 1 other offeringsFedRAMP offerings built on this one
Government sales: fedrampsolutions@nice.comContact published on the FedRAMP listing
Data as of: Oct 7, 2026FedRAMP Marketplace, refreshed daily

An authorization belongs to this specific offering and boundary; the vendor’s other offerings are listed separately. Source: FedRAMP Marketplace · refreshed Oct 7, 2026.