FedCatalog

Contact CenterVoice, chat and omnichannel contact centers

Where it runsShare of 26 offerings; an offering can run on more than one cloud
High: 6 (23%)Moderate: 19 (73%)Low: 1 (4%)26offerings
FedRAMP impact level

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Recently authorized here

Artera Harmony Federal Edition
Artera · Communication · Contact Center
AuthorizedHigh—May 19, 2026
Entratus Conversational AI Platform
Entratus · Collaboration · Communication
Authorized20x Moderate—May 6, 2026
Configurable Case Management Application Platform (CMAP)
Syneren Technologies · Analytics · Collaboration
Authorized20x Low—Sep 30, 2025
LM for Gov
LogicMonitor · Contact Center · Cybersecurity & Risk Management
AuthorizedModerateAWS GovCloudJul 24, 2025

Status

Impact

Runs on

Agency authorizations

Special purchasing

DoD Impact Level (vendor)

26 results
Zoom for Government
Zoom Video Communications · Collaboration · Communication
AuthorizedModerateAWS GovCloud43 agencies
Qualtrics XM Platform - High
Qualtrics · Analytics · Communication
AuthorizedHighAWS GovCloud · Azure Government · Google Cloud33 agencies
Appian Government Cloud - Moderate
Appian · Analytics · Contact Center
AuthorizedModerateAWS · AWS GovCloud25 agencies
Genesys Cloud CX
Genesys · Artificial Intelligence (AI) · Collaboration
AuthorizedModerateAWS14 agencies
NiCE CXone
NICE CXone · Analytics · Communication
AuthorizedModerateAWS12 agencies
Humanify Enterprise - Government (Humanify Enterprise - G)
TeleTech Services · Collaboration · Communication
AuthorizedModerate—10 agencies
BeyondTrust Identity Security For Government
BeyondTrust · Contact Center · Customer Service
AuthorizedModerate—9 agencies
Avaya Government Cloud
Avaya Federal Solutions · Collaboration · Communication
AuthorizedModerate—4 agencies
T-Metrics Cloud Contact Center (TCCC)
T-Metrics · Analytics · Communication
AuthorizedModerateAWS3 agencies
eGain Suite
eGain · Analytics · Artificial Intelligence (AI)
AuthorizedModerateAWS GovCloud · Azure Government2 agencies
Appian Government Cloud - High
Appian · Analytics · Contact Center
AuthorizedHigh—1 agency
Artera Harmony Federal Edition
Artera · Communication · Contact Center
AuthorizedHigh—1 agency
Storm Cloud Contact Center
Content Guru · Collaboration · Communication
AuthorizedHighAzure · Google Cloud1 agency
Entratus Conversational AI Platform
Entratus · Collaboration · Communication
Authorized20x Moderate—1 agency
LM for Gov
LogicMonitor · Contact Center · Cybersecurity & Risk Management
AuthorizedModerateAWS GovCloud1 agency
Cloud Contact Center
Lumen · Collaboration · Communication
AuthorizedModerateAWS1 agency
Mindful by Medallia
Medallia · Contact Center
AuthorizedModerateAWS GovCloud1 agency
ClaimsXM
Signature Performance · Contact Center · Customer Relations Management (CRM)
AuthorizedModerateAzure Government1 agency
Configurable Case Management Application Platform (CMAP)
Syneren Technologies · Analytics · Collaboration
Authorized20x Low—1 agency
Talkdesk CX Cloud™ Government Edition
Talkdesk · Collaboration · Communication
AuthorizedModerateAWS · Google Cloud1 agency
Apricot for Government
Bonterra · Analytics · Collaboration
ReadyModerate——
Citrix for Government - High
Citrix Systems · Accounting · Analytics
In processHigh——
PlanStreet Case Management System
PlanStreet · Analytics · Collaboration
ReadyModerate——
Security Control Cloud Software Platform (SCCP)
Security Control LLC · Contact Center · Customer Service
ReadyModerate——
Elevate Intelligent Automation Platform (IAP)
SMX · Analytics · Artificial Intelligence (AI)
In processHigh——
Verint Self-Service for Government
Verint · Collaboration · Communication
ReadyModerate——

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