Contact CenterVoice, chat and omnichannel contact centers
Status
Impact
Runs on
Agency authorizations
Special purchasing
DoD Impact Level (vendor)
Zoom for Government
Zoom Video Communications · Collaboration · Communication
Qualtrics XM Platform - High
Qualtrics · Analytics · Communication
Appian Government Cloud - Moderate
Appian · Analytics · Contact Center
Genesys Cloud CX
Genesys · Artificial Intelligence (AI) · Collaboration
NiCE CXone
NICE CXone · Analytics · Communication
Humanify Enterprise - Government (Humanify Enterprise - G)
TeleTech Services · Collaboration · Communication
BeyondTrust Identity Security For Government
BeyondTrust · Contact Center · Customer Service
Avaya Government Cloud
Avaya Federal Solutions · Collaboration · Communication
T-Metrics Cloud Contact Center (TCCC)
T-Metrics · Analytics · Communication
eGain Suite
eGain · Analytics · Artificial Intelligence (AI)
Appian Government Cloud - High
Appian · Analytics · Contact Center
Artera Harmony Federal Edition
Artera · Communication · Contact Center
Storm Cloud Contact Center
Content Guru · Collaboration · Communication
Entratus Conversational AI Platform
Entratus · Collaboration · Communication
LM for Gov
LogicMonitor · Contact Center · Cybersecurity & Risk Management
Cloud Contact Center
Lumen · Collaboration · Communication
Mindful by Medallia
Medallia · Contact Center
ClaimsXM
Signature Performance · Contact Center · Customer Relations Management (CRM)
Configurable Case Management Application Platform (CMAP)
Syneren Technologies · Analytics · Collaboration
Talkdesk CX Cloud™ Government Edition
Talkdesk · Collaboration · Communication
Apricot for Government
Bonterra · Analytics · Collaboration
Citrix for Government - High
Citrix Systems · Accounting · Analytics
PlanStreet Case Management System
PlanStreet · Analytics · Collaboration
Security Control Cloud Software Platform (SCCP)
Security Control LLC · Contact Center · Customer Service
Elevate Intelligent Automation Platform (IAP)
SMX · Analytics · Artificial Intelligence (AI)
Verint Self-Service for Government
Verint · Collaboration · Communication
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