Mindful by Medallia

How to buy

Confirmed paths come from GSA and the FedRAMP record; searches are places to look.

Confirmed buying paths

• Vendor directGovernment sales page from the FedRAMP record
  Visit →

Other places to check

• AWS MarketplaceExact listing not yet verified by FedCatalog · Search listings; GovCloud (US) availability is shown on each listing
  Search AWS Marketplace →
• Azure MarketplaceExact listing not yet verified by FedCatalog · Search listings; Azure Government editions are listed separately
  Search Azure Marketplace →
• Google Cloud MarketplaceExact listing not yet verified by FedCatalog · Search listings
  Search Google Cloud Marketplace →
• Oracle Cloud MarketplaceExact listing not yet verified by FedCatalog · Browse listings
  Open Oracle Cloud Marketplace →
• GSA eLibraryExact listing not yet verified by FedCatalog · MAS contract holders that list the vendor
  Search GSA eLibrary →
• GSA AdvantageExact listing not yet verified by FedCatalog · Products and prices on GSA schedules
  Search GSA Advantage →
• NASA SEWPExact listing not yet verified by FedCatalog · Provider and contract-holder lookup
  Open NASA SEWP →

✓ verified by FedCatalog · ○ vendor-supplied and reviewed · searches are places to look, not matches. FedCatalog shows what it can verify and labels what it can’t. Sell this to government? Send exact marketplace, GSA or SEWP listings to mark@fedcatalog.com.

FedRAMP Marketplace listing ↗ · Section 508 ACR Repository ↗ · SAM.gov ↗

Government footprint

1 agency has an authorization or reuse on record for this offering.

What it does

Mindful by Medallia allows a person to receive a callback at a later time and connect them with an available agency representative. Agency experience - Agencies will use Mindful Callback as part of their contact center experience when engaging externally with citizens or internally between organization groups. Federal Data - A phone number (at a minimum) is needed to complete a callback. Optionally, an agency can send us a contact center ID number with each callback. When we reconnect the citizen with the agency contact center, we can provide the ID back to them which allows the agency to look up data in their systems for the citizen interaction.

Authorization details

• Offering
  Mindful by MedalliaFedRAMP ID FR2332852130
• Status
  FedRAMP AuthorizedAgency authorization path · authorized Apr 9, 2025
• FedRAMP impact level
  ModerateAuthorized against the FedRAMP Moderate baseline, the most common one.
• Deployment
  Government Community CloudSaaS
• Runs on
  AWS GovCloudFrom FedRAMP leveraged-system relationships.
• Assessor (3PAO)
  Kratos
• Leveraged by
  1 other offeringsFedRAMP offerings built on this one
• Data as of
  Oct 7, 2026FedRAMP Marketplace, refreshed daily

An authorization belongs to this specific offering and boundary; the vendor’s other offerings are listed separately. Source: FedRAMP Marketplace · refreshed Oct 7, 2026.

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