T-Metrics Cloud Contact Center (TCCC)

T-Metrics' Cloud Omnichannel Contact Center (CCaaS) solution provides Federal agencies with a secure, customizable, highly flexible, low-risk, and scalable…

AuthorizedModerate3 federal agency authorizations

Visit government offering How to buy

FedRAMPAuthorizedAgency path · Mar 31, 2023 ⓘ

FedRAMP impact levelModerateGovernment Community Cloud

Runs onAWSFedRAMP record

Agency authorizations3ATO or reuse on record ⓘ

Source: FedRAMP Marketplace · refreshed Oct 7, 2026 · How the data works

How to buy

Confirmed paths come from GSA and the FedRAMP record; searches are places to look.

Confirmed buying paths

Vendor directGovernment sales page from the FedRAMP record
Visit →

Other places to check

AWS MarketplaceExact listing not yet verified by FedCatalog · Search listings; GovCloud (US) availability is shown on each listing
Search AWS Marketplace →
Azure MarketplaceExact listing not yet verified by FedCatalog · Search listings; Azure Government editions are listed separately
Search Azure Marketplace →
Google Cloud MarketplaceExact listing not yet verified by FedCatalog · Search listings
Search Google Cloud Marketplace →
Oracle Cloud MarketplaceExact listing not yet verified by FedCatalog · Browse listings
Open Oracle Cloud Marketplace →
GSA eLibraryExact listing not yet verified by FedCatalog · MAS contract holders that list the vendor
Search GSA eLibrary →
GSA AdvantageExact listing not yet verified by FedCatalog · Products and prices on GSA schedules
Search GSA Advantage →
NASA SEWPExact listing not yet verified by FedCatalog · Provider and contract-holder lookup
Open NASA SEWP →

✓ verified by FedCatalog · ○ vendor-supplied and reviewed · searches are places to look, not matches. FedCatalog shows what it can verify and labels what it can’t. Sell this to government? Send exact marketplace, GSA or SEWP listings to mark@fedcatalog.com.

FedRAMP Marketplace listing ↗ · Section 508 ACR Repository ↗ · SAM.gov ↗

Government footprint

3 agencies have an authorization or reuse on record for this offering.

Bureau of Safety and Environmental Enforcement National Oceanic and Atmospheric Administration United States Equal Employment Opportunity Commission

What it does

T-Metrics' Cloud Omnichannel Contact Center (CCaaS) solution provides Federal agencies with a secure, customizable, highly flexible, low-risk, and scalable option to improve the experiences of interactions with their constituents. Federal agencies looking to modernize their legacy premises-based contact centers now have a choice to migrate at their pace without compromising security. Building on two decades of innovation and security, T-Metrics’ CCaaS solution is the only single omnichannel contact center in the market that meets both the robust FedRAMP security standards for cloud deployments and the security and interoperability demands of the Joint Interoperability Test Command (JITC) cer

Analytics Communication Contact Center Customer Service

Authorization details

Offering: T-Metrics Cloud Contact Center (TCCC)FedRAMP ID FR1730842236
Status: FedRAMP AuthorizedAgency authorization path · authorized Mar 31, 2023
FedRAMP impact level: ModerateAuthorized against the FedRAMP Moderate baseline, the most common one.
Deployment: Government Community CloudSaaS
Runs on: AWSFrom FedRAMP leveraged-system relationships.
Assessor (3PAO): A-LIGN Compliance and Security, Inc. dba A-LIGN
Government sales: fedramp@tmetrics.comContact published on the FedRAMP listing
Data as of: Oct 7, 2026FedRAMP Marketplace, refreshed daily

An authorization belongs to this specific offering and boundary; the vendor’s other offerings are listed separately. Source: FedRAMP Marketplace · refreshed Oct 7, 2026.