Talkdesk CX Cloud™ Government Edition

Talkdesk CX Cloud™ Government Edition is a cloud native, browser-based, SaaS contact center platform that enables government institutions to deliver modern…

AuthorizedModerate1 federal agency authorization

Visit government offering How to buy

FedRAMPAuthorizedAgency path · Jun 3, 2025 ⓘ

FedRAMP impact levelModerateGovernment Community Cloud

Runs onAWS · Google CloudFedRAMP record

Agency authorizations1ATO or reuse on record ⓘ

Source: FedRAMP Marketplace · refreshed Oct 7, 2026 · How the data works

How to buy

Confirmed paths come from GSA and the FedRAMP record; searches are places to look.

Confirmed buying paths

Vendor directGovernment sales page from the FedRAMP record
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Other places to check

AWS MarketplaceExact listing not yet verified by FedCatalog · Search listings; GovCloud (US) availability is shown on each listing
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Azure MarketplaceExact listing not yet verified by FedCatalog · Search listings; Azure Government editions are listed separately
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Google Cloud MarketplaceExact listing not yet verified by FedCatalog · Search listings
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Oracle Cloud MarketplaceExact listing not yet verified by FedCatalog · Browse listings
Open Oracle Cloud Marketplace →
GSA eLibraryExact listing not yet verified by FedCatalog · MAS contract holders that list the vendor
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GSA AdvantageExact listing not yet verified by FedCatalog · Products and prices on GSA schedules
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NASA SEWPExact listing not yet verified by FedCatalog · Provider and contract-holder lookup
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✓ verified by FedCatalog · ○ vendor-supplied and reviewed · searches are places to look, not matches. FedCatalog shows what it can verify and labels what it can’t. Sell this to government? Send exact marketplace, GSA or SEWP listings to mark@fedcatalog.com.

FedRAMP Marketplace listing ↗ · Section 508 ACR Repository ↗ · SAM.gov ↗

Government footprint

1 agency has an authorization or reuse on record for this offering.

Centers for Medicare & Medicaid Services

What it does

Talkdesk CX Cloud™ Government Edition is a cloud native, browser-based, SaaS contact center platform that enables government institutions to deliver modern customer service, increase efficiencies, reduce costs, and innovate with technology to better meet their mission. Included in Talkdesk CX Cloud™ Government Edition is voice engagement including orchestration and routing; agent workspace as a single pane of glass for conversational context; quality management to evaluate agent interactions; workforce management to forecast, plan and develop staff schedules; standard and custom reporting with bespoke and granular access to data and dashboards; and BYOC (bring your own carrier) capabilities.

Collaboration Communication Contact Center Customer Relations Management (CRM)Customer Service

Authorization details

Offering: Talkdesk CX Cloud™ Government EditionFedRAMP ID FR2213647361
Status: FedRAMP AuthorizedAgency authorization path · authorized Jun 3, 2025
FedRAMP impact level: ModerateAuthorized against the FedRAMP Moderate baseline, the most common one.
Deployment: Government Community CloudSaaS
Runs on: AWS · Google CloudFrom FedRAMP leveraged-system relationships.
Assessor (3PAO): Schellman Compliance, LLC
Government sales: publicsectorsales@talkdesk.comContact published on the FedRAMP listing
Data as of: Oct 7, 2026FedRAMP Marketplace, refreshed daily

An authorization belongs to this specific offering and boundary; the vendor’s other offerings are listed separately. Source: FedRAMP Marketplace · refreshed Oct 7, 2026.