Customer Relations Management (CRM)Constituent and case management

Status

Impact

Runs on

Agency authorizations

Special purchasing

DoD Impact Level (vendor)

54 results

Azure Commercial Cloud

Microsoft · Analytics · Communication

AuthorizedHighAzure78 agencies

Azure Government (includes Dynamics 365)

Microsoft · Analytics · Communication

AuthorizedHighAzure · Azure Government60 agencies

Salesforce Government Cloud Plus

Salesforce · Analytics · Collaboration

AuthorizedHighAWS GovCloud57 agencies

Qualtrics XM Platform - High

Qualtrics · Analytics · Communication

AuthorizedHighAWS GovCloud · Azure Government · Google Cloud33 agencies

Appian Government Cloud - Moderate

Appian · Analytics · Contact Center

AuthorizedModerateAWS · AWS GovCloud24 agencies

Genesys Cloud CX

Genesys · Artificial Intelligence (AI) · Collaboration

AuthorizedModerateAWS12 agencies

NiCE CXone

NICE CXone · Analytics · Communication

AuthorizedModerateAWS12 agencies

Humanify Enterprise - Government (Humanify Enterprise - G)

TeleTech Services · Collaboration · Communication

AuthorizedModerate—11 agencies

Fusion Cloud

Oracle · Accounting · Analytics

AuthorizedModerate—9 agencies

Adobe Experience Manager Managed Services (AEMMS-GC)

Adobe · Collaboration · Communication

AuthorizedModerateAWS GovCloud6 agencies

Hootsuite Enterprise

Hootsuite · Analytics · Customer Relations Management (CRM)

AuthorizedLI-SaaSAWS6 agencies

Pega Cloud for Government

Pegasystems · Customer Relations Management (CRM) · Customer Service

AuthorizedHighAWS GovCloud6 agencies

IQ FedCloud

Leidos Digital Solutions · Communication · Customer Relations Management (CRM)

AuthorizedModerate—5 agencies

MAXIMUS Cloud

MAXIMUS · Collaboration · Customer Relations Management (CRM)

AuthorizedModerateAWS5 agencies

Adobe Campaign

Adobe · Communication · Customer Relations Management (CRM)

AuthorizedLI-SaaSAWS4 agencies

Avaya Government Cloud

Avaya Federal Solutions · Collaboration · Communication

AuthorizedModerate—4 agencies

Exiger Federal Cloud (EFC)

Covergent Solutions Inc dba Exiger Government Solutions · Analytics · Customer Relations Management (CRM)

AuthorizedModerateAWS GovCloud4 agencies

OneSpan Sign, E-Signature and Digital Signature Service

OneSpan · Accounting · Collaboration

AuthorizedModerate—4 agencies

Oracle Service Cloud (OSvC)

Oracle · Customer Relations Management (CRM) · Customer Service

AuthorizedModerate—4 agencies

Nintex Automation GE Platform

Nintex · Collaboration · Communication

AuthorizedModerateAzure3 agencies

Armedia Content Cloud

Armedia · Analytics · Collaboration

AuthorizedModerateAWS · Azure2 agencies

eGain Suite

eGain · Analytics · Artificial Intelligence (AI)

AuthorizedModerateAWS GovCloud · Azure Government2 agencies

IBM Federal ATOM

IBM · Analytics · Customer Relations Management (CRM)

AuthorizedHigh—2 agencies

Melissa GovCloud Address Suite

Melissa · Analytics · Communication

AuthorizedLI-SaaSAWS · AWS GovCloud2 agencies

OpenText Cloud for Government

OpenText · Collaboration · Content Management System (CMS)

AuthorizedModerate—2 agencies

Appian Government Cloud - High

Appian · Analytics · Contact Center

AuthorizedHigh—1 agency

Artera Harmony Federal Edition

Artera · Communication · Contact Center

AuthorizedHigh—1 agency

Masterworks Cloud Platform

Aurigo Software Technologies · Accounting · Analytics

AuthorizedModerateAWS · Azure1 agency

Footprint

Booz Allen Hamilton · Accounting · Analytics

AuthorizedModerateAWS · Google Cloud1 agency

Storm Cloud Contact Center

Content Guru · Collaboration · Communication

AuthorizedHighAzure · Google Cloud1 agency

Iron Mountain InSight for Government

Iron Mountain · Content Management System (CMS) · Customer Relations Management (CRM)

AuthorizedHigh—1 agency

Cloud Contact Center

Lumen · Collaboration · Communication

AuthorizedModerateAWS1 agency

Movius MultiLine and Movius Decentralized Distributed Secure Communications

Movius Interactive · Analytics · Collaboration

AuthorizedModerateAWS · AWS GovCloud1 agency

Persona for Government

Persona Identities · Analytics · Customer Relations Management (CRM)

Authorized20x Moderate—1 agency

PowerCore™ (PC-GOV)

Power Settlements Consulting and Software, LLC , a subsidiary of Yes Energy · Accounting · Analytics

AuthorizedModerateAWS · Azure Government1 agency

RecAccess

RecAccess · Communication · Content Management System (CMS)

AuthorizedModerateAWS GovCloud · Azure · Google Cloud1 agency

RingMD Telemedicine

RingMD USA · Analytics · Communication

AuthorizedModerateAWS1 agency

RSA® ID Plus for Government

RSA Security · Collaboration · Customer Relations Management (CRM)

AuthorizedModerateAWS GovCloud · Azure Government1 agency

ClaimsXM

Signature Performance · Contact Center · Customer Relations Management (CRM)

AuthorizedModerateAzure Government1 agency

Configurable Case Management Application Platform (CMAP)

Syneren Technologies · Analytics · Collaboration

Authorized20x Low—1 agency

Talkdesk CX Cloud™ Government Edition

Talkdesk · Collaboration · Communication

AuthorizedModerateAWS · Google Cloud1 agency

asato.ai

Asato · Artificial Intelligence (AI) · Collaboration

ReadyModerate——

Apricot for Government

Bonterra · Analytics · Collaboration

ReadyModerate——

Contract Insight

CobbleStone Software · Construction · Customer Relations Management (CRM)

ReadyModerate——

Costpoint GovCon Cloud Moderate (CP GCCM)

Deltek · Accounting · Analytics

ReadyModerate——

GovDash

GovDash · Collaboration · Customer Relations Management (CRM)

ReadyModerate——

Content Manager Records Management Application (RMA) Cloud Service Offering (CSO)

Information First · Collaboration · Construction

ReadyModerate——

Island Enterprise Platform

Island · Analytics · Collaboration

In processHigh——

PlanStreet Case Management System

PlanStreet · Analytics · Collaboration

ReadyModerate——

TechnoMile GovCloud Platform

TechnoMile · Analytics · Collaboration

ReadyModerateAWS GovCloud—

AI for Federal Acquisitions (ACQBOT)

Trenchant Analytics · Accounting · Analytics

In processHigh——

Unanet FedRAMP Moderate Cloud

Unanet · Accounting · Analytics

ReadyModerate——

Verint Self-Service for Government

Verint · Collaboration · Communication

ReadyModerate——

WalkMe DAP

WalkMe · Customer Relations Management (CRM) · Customer Service

In processModerate——

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