Oracle Service Cloud (OSvC)

How to buy

Confirmed paths come from GSA and the FedRAMP record; searches are places to look.

Confirmed buying paths

• GSA OneGov agreement55% off new OCI orders placed during the promotional period · via GSA Multiple Award Schedule (MAS) · to Sep 27, 2027
  GSA agreement →
• Vendor directGovernment sales page from the FedRAMP record
  Visit →

Oracle’s marketplace listings

• Oracle Cloud Infrastructure and Oracle SaaS are Oracle’s own servicesHow this vendor is bought · Bought from Oracle or through resellers and GSA MAS; the GSA OneGov agreement covers database and OCI. Oracle Cloud Marketplace sells third-party software for OCI. · checked Sep 12, 2026
  View →

Other places to check

• AWS MarketplaceExact listing not yet verified by FedCatalog · Search listings; GovCloud (US) availability is shown on each listing
  Search AWS Marketplace →
• Azure MarketplaceExact listing not yet verified by FedCatalog · Search listings; Azure Government editions are listed separately
  Search Azure Marketplace →
• Google Cloud MarketplaceExact listing not yet verified by FedCatalog · Search listings
  Search Google Cloud Marketplace →
• Oracle Cloud MarketplaceExact listing not yet verified by FedCatalog · Browse listings
  Search Oracle Cloud Marketplace →
• GSA eLibraryExact listing not yet verified by FedCatalog · MAS contract holders that list the vendor
  Search GSA eLibrary →
• GSA AdvantageExact listing not yet verified by FedCatalog · Products and prices on GSA schedules
  Search GSA Advantage →
• NASA SEWPExact listing not yet verified by FedCatalog · Provider and contract-holder lookup
  Open NASA SEWP →

✓ verified by FedCatalog · ○ vendor-supplied and reviewed · searches are places to look, not matches. FedCatalog shows what it can verify and labels what it can’t. Sell this to government? Send exact marketplace, GSA or SEWP listings to mark@fedcatalog.com.

FedRAMP Marketplace listing ↗ · Section 508 ACR Repository ↗ · SAM.gov ↗

Government footprint

4 agencies have an authorization or reuse on record for this offering.

What it does

The Oracle Service Cloud is Oracle's premier Software as a Service (SaaS) solution providing the industry's best in class customer service platform for enterprise customers. Oracle Service Cloud is deployed onto a robust, secure infrastructure hosting Oracle's patented CX software applications in an environment accredi

Authorization details

• Offering
  Oracle Service Cloud (OSvC)FedRAMP ID F1206061351
• Status
  FedRAMP AuthorizedJAB authorization path · authorized Dec 5, 2014
• Impact level
  ModerateLoss would have serious effect; the most common baseline
• Deployment
  Government Community CloudIaaS · PaaS · SaaS
• Runs on
  Not recorded
• Assessor (3PAO)
  Coalfire Systems, Inc.
• Leveraged by
  1 other offeringsFedRAMP offerings built on this one
• Data as of
  Sep 12, 2026FedRAMP Marketplace, refreshed daily

An authorization belongs to this specific offering and boundary; the vendor’s other offerings are listed separately. Source: FedRAMP Marketplace · refreshed Sep 12, 2026.

DoD Impact Level listings for Oracle

• Oracle - AconexIL4 moderate

  Provisional Authorization · Software as a Service (SaaS) · expires Nov 1, 2025 (past the listed date; verify on the DoD page)

• Oracle Cloud Infrastructure Government Cloud (OCI-GovCloud) IL4 / IL5 (IaaS & PaaS)IL5 high

  Provisional Authorization · Infrastructure as a Service (IaaS), Platform as a Service (PaaS) · expires Mar 21, 2026 (past the listed date; verify on the DoD page)

• Oracle EPM CloudIL4 moderate

  Provisional Authorization · Software as a Service (SaaS) · expires Nov 1, 2024 (past the listed date; verify on the DoD page)

• Oracle Fusion - Gen 2 (IL4) (Not Authorized for Operational Use)IL4 moderate

  IATT - Not Authorized for Operational Use · Software as a Service (SaaS) · expires Sep 30, 2024 (past the listed date; verify on the DoD page)

• Oracle Fusion IL4IL4 moderate

  Provisional Authorization · Software as a Service (SaaS) · expires Nov 1, 2024 (past the listed date; verify on the DoD page)

• Oracle Government Cloud - Common Controls (OGC-CC)IL4 high

  Provisional Authorization · Infrastructure as a Service (IaaS) · expires Oct 30, 2024 (past the listed date; verify on the DoD page)

• Oracle National Security Regions (ONSR) IL6 CloudIL6 high

  Provisional Authorization · Infrastructure as a Service (IaaS), Platform as a Service (PaaS) · expires May 1, 2025 (past the listed date; verify on the DoD page)

• Oracle Service Cloud IL4 (SaaS)IL4 moderate

  Provisional Authorization · Software as a Service (SaaS) · expires May 30, 2025 (past the listed date; verify on the DoD page)

DoD listings name their own offering; they are not automatically the same boundary as this FedRAMP offering. All DoD listings.

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